Authenticity & Waranty
Authenticity & Warranty
At Coco&Rex, we understand the concerns that can arise when purchasing luxury goods online, particularly the authenticity of the items. Rest assured, with us, such concerns will never be a factor.
We guarantee that all the merchandise we offer is 100% authentic. Our inventory is sourced directly from the brands themselves, their authorized dealers, or trusted independent vendors. Each item in our collection undergoes meticulous inspection and is certified as authentic by our team of professional authenticators. For your peace of mind, all new items come with their original tags and any accompanying authenticity cards, dust covers, and more. Moreover, the serial numbers on all our products can be fully verified with the respective brands.
If you ever have any doubts, we welcome you to have our merchandise authenticated by taking it to the brand's store, sending it to the manufacturer, or having a professional authentication performed.
Coco&Rex is Entrupy Verified, and we back the authenticity of our merchandise with a lifetime money-back guarantee, the most robust in the industry. What does this mean? It means that if any item you purchase from our website is ever found to be inauthentic, either by the brand itself or a recognized authentication expert (with required documentation), we will gladly accept the return and offer a full refund, covering both the item's price and any associated shipping and authentication costs. This guarantee holds whether it's 10 days, 10 months, or even 10+ years from your purchase date—our confidence is unwavering.
Having been in business since 2015, we have solidified our reputation as a trusted reseller of luxury goods, always ensuring that our merchandise is genuinely 100% authentic. This commitment has earned us an A+ Rating from the Better Business Bureau, the highest rating a business can achieve. We also partner with and supply many of the leading websites that specialize in luxury designer goods. But don't just take our word for it—read the independent, third-party customer reviews to witness our credibility.
One-Year Limited Warranty
Coco&Rex proudly offers a one-year limited warranty for all our new handbags, backpacks, and wallets. This warranty extends for a period of one year from the date you receive the product, as indicated by the shipping tracking number. The one-year limited warranty covers your product against defects in materials and workmanship only. It does not include damage resulting from normal wear and tear or obvious misuse. Products within the scope of this warranty will either be repaired or replaced at our discretion, with no charge to you. Please note that this warranty is valid exclusively for the original purchaser, as indicated by either the billing or shipping address on the order. It cannot be transferred if the product is resold or given away.
To file a warranty claim, get in touch with our warranty claims department via email at email@example.com or call 1-617-304-7474. Please provide your order number and/or the first and last name associated with the order, along with a brief description of the issue and relevant photos. If your claim is approved, you will be issued an RMA code. Ship your product, along with the RMA code, to:
Warranty Claims Dept.
237 Washington Street Marblehead, MA 01945
Please note that if your product is damaged and falls outside the warranty coverage, we can assist you in connecting with a reputable source for item repairs.